Speech analytics startup GreyLabs AI raises over $1.5 Mn

greylabs ai fintech banks

A speech analytics platform for financial institution, GreyLabs has raised over $1.5 million in a seed round led by Matrix Partners India. The round also saw participation from previous investors including Vasant Sridhar (founder of OfBusiness), Narasimha Reddy (founder of MoEngage),  Anil Goteti (founder of Scapia Cards), Nitin Gupta (founder of Uni Cards),and several other angel investors.

AI aims to revolutionize how banks, financial institutions, and fintechs extract actionable insights from unstructured data, particularly from speech data generated in call centers and email communications.

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It was founded in October 2023 by Aman Goel and Harshita Srivastava ,and later joined by Debabrata Basak, Raj Sanghavi , Shivam Gupta, and Shreyas Patel, GreyLabs AI helps enterprises extract insights from the organisation’s unstructured data including call recordings and email data.

The platform empowers enterprises to automate call quality assurance and agent training processes, ensuring compliance with regulatory guidelines and enhancing operational efficiency. Furthermore, its technology accurately identifies opportunities for lead generation and cross-selling during calls.

The GreyLabs AI team previously co-founded Cogno AI, a conversational AI platform for banks and financial institutions that was acquired by Exotel in 2021.

GreyLabs AI competes with Uniphore, Mihup and indirectly with Contiinex, and Reverie, among others.

visit:gamicaltech.com greylabs

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